SUCCESS STORY
Tom Owens UK is a leading soccer coaching training company that focuses on delivering top-tier coaching programs to football enthusiasts across the UK. With a growing client base, Tom Owens sought to enhance their operational efficiency while scaling their business to meet increasing market demands.
THE OPPORTUNITY
Tom Owens UK, a soccer coaching training company, faced the challenge of keeping an efficient operation due to an upscale in their offered services. This opted for the company to have the need for an optimized method in managing client engagement, scheduling, and administrative tasks, which they resolved in partnership with Virtually. With Virtually, Andrea and Tricia—active Virtual Allies—gave their services to aid the continuous growth of the company.
THE SOLUTION
Assigning the Virtual Allies, Andrea and Tricia, to Tom Owens UK, Virtually allowed the unique skills of the allies to match with the needs of the company. Andrea’s focus on data management and project coordination, combined with Tricia’s keen scheduling and content creation, became a solid strategy to combat the challenges faced by the company despite the time zone gap between the United Kingdom and their respective locations. This collaboration is further strengthened by several platforms, including the use of WhatsApp as their main point of contact, Zoom for meetings, and Google Applications to accomplish other agendas.
"... in Andrea and Tricia, we got really hard working, open minded, enthusiastic individuals, which just made it [Tom's business routine] so much easier."
CHALLENGES AND SOLUTIONS
Through Andrea and Tricia’s proactive approach in citing what needs to be done to improve the overall operation of the company, they immediately became adept to every workflow and process that correlates with the business goals of Tom. They not only made data management easier through an integrated client profile structure, but also filtered through Tom’s calendar, setting a more systematic scheduling process.
To resolve the difficulty in communication brought by contrasting time zones between the allies and the company, Andrea and Tricia came up with methods to render success in every objective. Setting expectations, utilizing various tools to track and manage tasks, and reserving a backup plan in case of sudden and unexpected circumstances always allow them to attain successful tasks, complete agendas, and resolve issues without hassle on both parties.
"... we are working on finding the right platforms and dynamics that would allow us allies to be informed on our own and require less responses from them during our shift and proceed with our tasks."
"I implemented proactive communication strategies, such as setting clear expectations regarding response times and utilizing multiple channels of communication to increase the likelihood of reaching the client."
IMPACTFUL RESULTS
These methods are further supported by Andreas' attention to detail and strong communication skills, and Tricia’s flexibility and proactiveness to help beyond her working hours during peak moments exhibited both of their commitment to the success of Tom Owens UK.
The cooperation between Tom Owens UK and the allies resulted in a steady increase in the efficiency of the company's operations. Not only did this collaboration provide stability in the administrative process of the company, the allies also paved the way for Tom Owens to have more time to make his company grow, giving the company comfort in knowing that both Tricia and Andrea would always give their best for the company’s advantage. Andrea and Tricia’s performance in supporting the company allowed them to gather positive feedback and promotion in their first year by consistently ensuring client satisfaction.
"...emailing and organization is not our expertise.. they help me with all of the logistics and organization of my calendar which took a lot of weight away from us and ensured there's no conflict and that everybody's happy."
PROFESSIONAL GROWTH AND CULTURAL EXCHANGE
Not only did the collaboration between Tom Owens UK and the Virtual Allies pave the way for opportunities of career and business growth, but the bonded connection between the company and the allies allowed for an interchange in cultural diversity. This enabled both to learn each other’s cultures deeply and have used it as a platform for Andrea to polish her project management skills, for Tricia to explore more in content creation and how to strengthen her communication skills, and for the company to have its flourishing success in operations.
SATISFACTION AND FUTURE ASPIRATION
The teamwork between the allies and the company proved beneficial to both. This shows that Virtually highlights the importance of a partnership that makes businesses grow. An allegiance allowing career growth for Virtual Allies and the success of every partner, such as Tom Owens UK. With the experience they have gathered with the company, Andrea and Tricia set the bar higher in strategizing and undertaking responsibilities to aid the further success of Tom Owens UK.
