SUCCESS STORY
Enhanced operations with the use of Virtual Assistants Allies
Tom Owens UK is a leading soccer coaching training company that focuses on delivering top-tier coaching programs to football enthusiasts across the UK. With a growing client base, Tom Owens sought to enhance their operational efficiency while scaling their business to meet increasing market demands.
01
Opportunity
SCALING SUCCESS
The Virtually Advantage
Tom Owens UK, a soccer coaching training company, faced the challenge of keeping an efficient operation due to an upscale in their offered services. This opted for the company to have the need for an optimized method in managing client engagement, scheduling, and administrative tasks, which they resolved in partnership with Virtually.
KEY PAIN POINTS
01
Inefficient scheduling
02
Need help on administrative processes
03
Need support on backend
"... in Andrea and Tricia, we got really hard working, open minded, and enthusiastic individuals, which just made our business routine so much easier."
— Tom in working with his virtual allies
02
Approach
Strategic matchmaking
Assigning the Virtual Allies, Andrea and Tricia, to Tom Owens UK, Virtually allowed the unique skills of the allies to match with the needs of the company. Andrea’s focus on data management and project coordination, combined with Tricia’s keen scheduling and content creation, became a solid strategy to combat the challenges faced by the company despite the time zone gap between the United Kingdom and their respective locations. This collaboration is further strengthened by several platforms, including the use of WhatsApp as their main point of contact, Zoom for meetings, and Google Applications to accomplish other agendas.
KEY OUTCOMES
01
Overcame time zone challenges with proactive communication.
02
Streamlined scheduling and administrative workflows.
03
Results at a Glance
Driving growth and efficiency
These methods are further supported by Andreas’ attention to detail and strong communication skills, and Tricia’s flexibility and proactiveness to help beyond her working hours during peak moments exhibited both of their commitment to the success of Tom Owens UK.
The cooperation between Tom Owens UK and the allies resulted in a steady increase in the efficiency of the company’s operations. Not only did this collaboration provide stability in the administrative process of the company, the allies also paved the way for Tom Owens to have more time to make his company grow, giving the company comfort in knowing that both Tricia and Andrea would always give their best for the company’s advantage. Andrea and Tricia’s performance in supporting the company allowed them to gather positive feedback and promotion in their first year by consistently ensuring client satisfaction.
KEY OUTCOMES
Operational efficiency
Improved scheduling and logistics reduced conflicts and integrated client profile structures for seamless data management.
Business growth
Tom Owens UK gained time to focus on scaling services and increased satisfaction among clients and internal teams.
04
Challenges and Solutions
Empowering seamless operations
Through Andrea and Tricia’s proactive approach in citing what needs to be done to improve the overall operation of the company, they immediately became adept to every workflow and process that correlates with the business goals of Tom. They not only made data management easier through an integrated client profile structure, but also filtered through Tom’s calendar, setting a more systematic scheduling process.
To resolve the difficulty in communication brought by contrasting time zones between the allies and the company, Andrea and Tricia came up with methods to render success in every objective. Setting expectations, utilizing various tools to track and manage tasks, and reserving a backup plan in case of sudden and unexpected circumstances always allow them to attain successful tasks, complete agendas, and resolve issues without hassle on both parties.
"I implemented proactive communication strategies, such as setting clear expectations regarding response times and utilizing multiple channels of communication to increase the likelihood of reaching the client."
— Andrea's solution to challenges
"... we are working on finding the right platforms and dynamics that would allow us allies to be informed on our own and require less responses from them during our shift and proceed with our tasks."
— Tricia’s outlook on resolving challenges
05
Impactful Outcomes
Partnership beyond borders
Professional Growth and Cultural Exchange
Not only did the collaboration between Tom Owens UK and the Virtual Allies pave the way for opportunities of career and business growth, but the bonded connection between the company and the allies allowed for an interchange in cultural diversity. This enabled both to learn each other’s cultures deeply and have used it as a platform for Andrea to polish her project management skills, for Tricia to explore more in content creation and how to strengthen her communication skills, and for the company to have its flourishing success in operations.
Satisfaction and Future Aspiration
The teamwork between the allies and the company proved beneficial to both. This shows that Virtually highlights the importance of a partnership that makes businesses grow. An allegiance allowing career growth for Virtual Allies and the success of every partner, such as Tom Owens UK. With the experience they have gathered with the company, Andrea and Tricia set the bar higher in strategizing and undertaking responsibilities to aid the further success of Tom Owens UK.
KEY OUTCOMES
100% increase in scheduling efficiency
Streamlined processes reduced conflicts and optimized time management for Tom Owens UK.
Consistent client satisfaction
Regularly exceeding expectations ensured trust and long-term collaboration.
Skillset development
Andrea honed project management skills, while Tricia excelled in content creation and communication.
Scale your business like Tom Did.
Discover how a virtual assistant ally can streamline your operations, just like Andrea and Tricia did for Tom Owens UK.