SUCCESS STORY
Driving exceptional results with Virtual Assistants Allies
Footy Academy SV is a Silicon Valley-based football training organization facing operational challenges due to outdated session management methods. The founder, Christian Mendoza, looked for a way to have an ally to manage administrative tasks, scheduling, and customer engagement to resolve the challenge they’re facing and optimize the operations—allowing them to refocus on delivering exceptional service to train and allow athletes to thrive both on and off the field.
01
Opportunity
OPTIMIZING WINS
The Virtually Advantage
Footy Academy SV, a U.S.-based football training organization, struggled with session management, which became a challenge for operational efficiency. To resolve the obstacle they’re facing in administrative duties, scheduling sessions, and managing customer engagement, Founder Christian Mendoza partnered with Virtually to streamline administrative tasks, scheduling, and customer engagement.
KEY PAIN POINTS
01
Unoptimized operations
02
Administrative overload
03
Sessions management
"Xy has helped me tremendously... just taken a lot off my plate.. they're very organized and have done a really good job."
— Christian's highlight on having a virtual ally to support his business
02
Approach
Strategic matchmaking
Having a combination of proactiveness in her tasks, a keen eye in organization, and the passion to help, Xy, Virtual Ally to Christian, was able to properly make her way into merging her work ethics with the goals of Footy Academy SV. The collaboration between Christian and Xy gave rise to a new system of scheduling sessions, streamlining day-to-day operations, and creating a bond which makes challenges easier to resolve. This milestone is further backed-up through platforms like Google Workspace and Google Mail – which made it easier for Footy Academy SV to measure and take care of its growing business.
KEY OUTCOMES
01
Effective work culture of dedication and passion
02
Streamlined operations through innovation
03
Results at a Glance
Driving growth and efficiency
Through Xy’s proactivity and capacity to head straight in making solutions to arising challenges, she was able to deliver her talents and skills to Footy Academy SV in taking care of every customer – ensuring their satisfaction virtually, so that they’ll enjoy every moment training in the field.
Footy Academy SV now has a geared-up customer-tracking system, being closely monitored by Xy, to further drive the scalability and success of the company. Being the perfect match for Christian’s company, she was able to take some weight off of his shoulder giving him more time to spend on training and on-the-field activities.
KEY OUTCOMES
Positive customer experience
Xy's proactive approach ensured seamless customer interactions, enhancing satisfaction.
Enhanced operations
A streamlined tracking system boosted Footy Academy SV, allowing Christian to have more time to deliver his service to the trainees.
04
Challenges and Solutions
Empowering seamless operations
Faced with the challenge of an opposite timezone, Xy leveraged her adaptability and flexibility in order to comply with her working schedule. With this strategy, she also utilized a tool, World Time Buddy, which allowed her to compare varying timezones in a hassle-free manner – setting her focus to lean more towards her tasks and delivering her best to Christian and his business.
Her commitment to her role as an Ally allows Xy to maximize her potential everyday and continuously experience more frontiers shows her excellence, especially in critical periods, and passion to serve all the clients of Footy Academy SV.
"The goal is to really help them go big with their business and also make sure everything on the backend is taken care of."
— Xy's goal with Footy Academy
"She's brought a lot of talent and just a lot of knowledge to the specific role that we're looking for."
— Christian’s statement on what surprised him about having a virtual ally
05
Impactful Outcomes
Partnership beyond borders
Professional Growth and Cultural Exchange
Going beyond the tasks and the duties both Chrisitan and Xy have to accomplish, they are able to form a professional relationship which they both cherish while scaling Footy Academy SV. They have fused together their cultures in order to solidify their connection and allow them to properly collaborate with each other in reaching for the goals of the company – as business partners. Through this bond, Christian is able to find a way to make tasks easier and lighter, while Xy was given a platform to further apply her knowledge and skills to further refine them – all laying the groundwork for the success of both the company and the Ally.
Satisfaction and Future Aspiration
Footy Academy SV and Xy have proven that a healthy collaboration and teamwork is a great foundation to a company’s success. They both reflected the real spirit of teamwork which furthers the scalability of the company through their combined efforts. This allegiance made way for a clearer vision for Footy Academy SV, that success isn’t really that far – with the perfect Ally supporting your way through challenges and obstacles. This narrative of Footy Academy SV’s breakthrough, with an Ally, created another avenue for Virtually to share.
KEY OUTCOMES
Built strong professional relationships
Christian and Xy made a professional bond by embracing cultural exchange, enhancing collaboration—strengthening their partnership further.
Teamwork towards scalability
Their seamless teamwork optimized operations, making Footy Academy SV more efficient and adaptable for growth.
Clear vision for success
With Xy’s support, Christian gained clarity and confidence in scaling Footy Academy SV, proving that the right Ally fuels success.
Optimize your wins like Christian did.
Discover how a virtual assistant ally can help you reach your goals, just like Xy did for Footy Academy SV.